Support

Need help? No problem.  
Fill out the form and we’ll get back to you within 24 hours or check out the FAQ below.

FAQ

CleanPlay is a subscription-based platform that enables players to support the clean energy market while gaming. CleanPlay aims to drive demand for clean energy generation by matching the average electricity used while gaming on a console device with an equivalent amount of verified clean energy. Your subscription also provides you with rewards and community membership.

We aren’t changing the electricity flowing to your home or console (yet!). Instead, we are facilitating a market-based mechanism that aims to increase demand for clean power over time.

What is CleanPlay?

How does CleanPlay work?

Does CleanPlay reduce carbon emissions?

Does CleanPlay make gaming carbon-neutral?

How is CleanPlay different from carbon offsets?

Does CleanPlay guarantee that my gaming session is powered by clean energy?

How does CleanPlay support Renewable Energy?

What rewards do I get for using CleanPlay?

Is CleanPlay free?

How does CleanPlay ensure accountability and transparency?

Who is behind CleanPlay?

What’s next for CleanPlay?

How can I sign up?

Where is CleanPlay available?

Does CleanPlay affect my console’s performance or gameplay?

How does the CleanPlay subscription work?

I subscribed but want a refund. Can I get my money back?

How do I cancel my CleanPlay subscription?

When will I receive my in-game rewards?

I didn’t receive my in-game rewards. What should I do?

Can my in-game rewards be transferred to another account?

How do I install CleanPlay on PlayStation 5?

CleanPlay is not working on my PlayStation 5. What should I do?

Is my personal data secure?

How do I delete my CleanPlay account?